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Refund policy

A legal opinion

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own reimbursement policy document. Vous ne devez pas considerar cet article comme juridique conseil ou une recommandation sur ce que vous devez faire, because nous ne pouvos pas savoir in advance what are the specific refund policies that you want to establish between your company and your clients. Nous vous recommandons de demander un juridique avis pour vous aider à comprendre et à crear votre propre politique de remboursement.

Refund policy - les bases

That said, a refund policy is a legally binding document that aims to establish legal relations between you and your clients in regards to the manner in which you accord them a refund and if you make it. Online companies that sell articles are sometimes required (according to local laws and regulations) to present their return and refund policy for articles. In certain jurisdictions, cela est nécessaire pour se conformer aux lois de protection des consommateurs. This can also help you avoid legal complaints from clients who are not satisfied with the articles they have purchased.

Ce qu'il faut inclure dans la politique de remboursement

D'une manière generale, a refund policy often addresses these types of questions: the delay pour demander un refunder; le remboursement sera-t-il total ou partiel; dans quelles conditions le client recevra-t-il un remboursement; et bien plus encore.

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